Privacy Policy - Bookit.ai

1. Introduction

Bookit.ai ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, profile photo
Professional Information: Business name, services, licenses, certifications
Payment Information: Payment card details (processed by our secure payment provider)
Communications: Messages, reviews, and customer support interactions

2.2 Information Collected Automatically

Device Information: Device type, operating system, unique identifiers
Usage Information: Pages visited, features used, search queries
Location Information: GPS data (with your permission) for nearby services
Log Data: IP address, browser type, access times

3. How We Use Your Information

We use collected information to:

Provide and improve our services
Process bookings and payments
Send notifications and reminders
Personalize your experience
Communicate about updates and promotions
Ensure platform safety and security
Comply with legal obligations
Analyze usage to improve our service

4. Information Sharing

We may share your information with:

4.1 Other Users

Professionals see client booking information
Clients see Professional profiles and reviews
Public profiles are visible to all users

4.2 Service Providers

Payment processors (Stripe)
Cloud hosting providers
Analytics services
Customer support tools

4.3 Legal Requirements

We may disclose information when required by law, to protect rights, or in response to valid legal requests.

5. Data Security

We implement appropriate security measures including:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Secure payment processing (PCI-DSS compliant)

However, no method of transmission is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

Access: Request a copy of your personal data
Correct: Update inaccurate information
Delete: Request deletion of your account and data
Opt-out: Unsubscribe from marketing communications
Portability: Receive your data in a portable format

To exercise these rights, contact us at privacy@bookit.ai or through app settings.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

8. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences
Analyze usage patterns
Personalize content
Improve performance

You can control cookies through your browser settings.

11. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or email. Continued use after changes constitutes acceptance.

13. California Privacy Rights (CCPA)

California residents have additional rights under CCPA, including:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information
Right to non-discrimination

Note: We do not sell personal information.

14. Contact Us

For questions about this Privacy Policy or our data practices:

Bookit.ai
Email: privacy@bookit.ai
Address: 123 Tech Street, San Francisco, CA 94105