Terms of Service
Last updated: January 1, 2025
1. Acceptance of Terms
By accessing or using Bookit.ai's services, website, and mobile applications (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.
2. Description of Service
Bookit.ai is a platform that connects clients with beauty and wellness professionals ("Professionals"). We provide tools for:
- Discovering and booking appointments with Professionals
- Managing schedules and bookings for Professionals
- Processing payments for services
- Communication between clients and Professionals
3. User Accounts
To use certain features of the Service, you must create an account. You agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
- Accept responsibility for all activities under your account
4. Client Terms
As a client using the Service, you agree to:
- Provide accurate booking information
- Arrive on time for scheduled appointments
- Cancel or reschedule according to Professional policies
- Pay for services as agreed
- Treat Professionals with respect
5. Professional Terms
As a Professional using the Service, you agree to:
- Maintain valid licenses and certifications as required
- Provide accurate service descriptions and pricing
- Honor confirmed bookings
- Maintain professional standards of service
- Comply with all applicable laws and regulations
6. Booking and Cancellation
Bookings made through the Service are agreements between clients and Professionals. Bookit.ai facilitates these bookings but is not a party to the service agreement. Cancellation policies are set by individual Professionals.
7. Payments
Payment processing is handled through our secure payment provider. By making a payment, you agree to:
- Pay the full amount for services booked
- Authorize charges to your payment method
- Accept our refund policies
Professionals receive payments minus applicable platform fees.
8. Platform Fees
Bookit.ai charges a service fee on transactions processed through the platform. Current fee structure:
- Client booking fee: 0-5% depending on service type
- Professional service fee: 10% of booking value
9. Content and Intellectual Property
Users retain ownership of content they submit. By posting content, you grant Bookit.ai a license to use, display, and distribute that content in connection with the Service.
10. Prohibited Conduct
You agree not to:
- Violate any laws or regulations
- Harass, abuse, or discriminate against others
- Post false, misleading, or fraudulent content
- Attempt to circumvent the platform for direct bookings
- Interfere with the Service's operation
- Scrape or collect user data without permission
11. Limitation of Liability
Bookit.ai is a platform that connects clients and Professionals. We are not responsible for the quality, safety, or legality of services provided. To the maximum extent permitted by law, Bookit.ai shall not be liable for any indirect, incidental, or consequential damages.
12. Indemnification
You agree to indemnify and hold harmless Bookit.ai from any claims, losses, or damages arising from your use of the Service or violation of these Terms.
13. Termination
We may suspend or terminate your account at any time for violation of these Terms. You may delete your account at any time through the app settings.
14. Modifications
We may modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the modified Terms.
15. Governing Law
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.
16. Contact
For questions about these Terms, contact us at:
Bookit.ai
Email: legal@bookit.ai